Money-back guarantee

What's covered

For 7 days after you buy, you can claim if:

• the place file won't open in Roblox Studio;
• a system listed on the game's page doesn't work as described; or
• the package is missing something its page lists.

How it works

1. Email [email protected] with your order number and what's wrong. Steps to reproduce it, a screenshot or a short clip help us fix it fast.
2. We get the first chance to put it right: a fixed package within 3 business days of your email, at no cost to you.
3. If we can't fix it in that time, we refund you in full.

What isn't covered

• Changing your mind once you've downloaded the package.
• Anything the page doesn't promise: features it doesn't list, polish, balance, how it runs on a particular device, or how it does once published.
• Problems caused by your own changes, other plugins or assets, or Roblox changes after you bought it.
• Assets that only play for the uploader's account, when the included upload tool fixes them (the README shows how).
• Claims made after the 7 days.

Conditions

• You haven't published the game publicly or earned from it. A private test place is fine; once it's live or monetized, we'll still fix faults, but we can't refund.
• One claim per order.
• A refund ends your license: downloads stop, and you delete every copy of the files and anything you made from them.

Other refunds

• Not downloaded yet: changed your mind before downloading? Ask within 14 days for a full refund, and the game goes back on sale.
• Sold to someone else first: if your payment completes after another buyer has already bought the same game (only possible once your 15-minute hold has run out), we refund you in full automatically.

Payment

Refunds go back to your original payment method through whoever took your payment (Payhip) and can take a few days to appear. If something's wrong with a payment, please email us before opening a dispute with your bank: we can usually sort it out faster. Nothing here limits your rights under consumer law.